BHS offers a mixed emergency department, caring for both adults and children. We care for all genders, ethnic and cultural backgrounds, and we are open 24-hours-a-day every day of the year.
In an emergency contact 000

What do we do?

The Emergency Department (ED) has a total of 43 treatment spaces made up of:

  • Triage area
  • Resuscitation cubicles
  • Acute cubicles
  • Minor injury / fast track
  • Short-stay unit

What can you expect?

When you arrive at the emergency department, please go straight to the triage nurse, where you will be ‘triaged’ (categorised) by a nurse.

Patients will be treated in order of urgency; this ensures we attend to the sickest patients first.

You may be asked the following questions by the triage nurse:

  • Previous health problems
  • Current medications
  • Recent overseas travel
  • Allergies
  • If you are pregnant or breastfeeding
  • Any other relevant information you think we should know about

You will be seen by a doctor as soon as possible. In certain circumstances our medical team may be attending to a life-threatening condition in the department. This may result in an extended wait time.


Often, prior to seeing the doctor, you may be assessed by a senior nurse who may arrange for blood tests or x-rays and provide you with medication. This helps streamline the system and ease some of your symptoms/pain.

How can you access this service?

People can walk in off the street and we also help people arriving by ambulance.            

The two entrances are different, so although the waiting room may look empty, we may still have a full department.


Are there appointments?

The Emergency Department does not make appointments. Our unit aims to see the sickest patients as a priority.

At times, we may ask you to return at a set time for review or follow-up. We will try to see you ASAP.

We do not give advice over the telephone and cannot provide information about waiting times, as this can change within minutes.

We can refer you to a nurse on call if you want medical phone advice.

Ballarat Base Hospital


1 Drummond Street North
Ballarat VIC 3350


03 5330 4000  

Opening Hours

24 hours a day every day of the year

In an emergency contact 000

Have something to tell us? We welcome all feedback from patients, family members or carers. Tell us more.