The Australian Charter of Healthcare Rights outlines your rights in relation to making decisions about your treatment and care, as well as your responsibilities to ensure staff can best meet your needs.

What are my rights as a patient?

As a patient of Ballarat Health Services you have the right to:

  • be treated with respect and dignity
  • treatment and care in a safe environment
  • privacy and confidentiality for your personal and health information, except where the law permits this to be disclosed
  • choose to receive care as a public or private patient
  • discuss any questions or concerns you may have about your care
  • participate in making decisions about your treatment, care and discharge from hospital
  • be accompanied by a support person at most times
  • information about which staff are responsible for your care
  • information about your health care and, if you wish, a second opinion
  • seek an accredited interpreter
  • refuse treatment and services offered to you
  • privacy and confidentiality for your personal and health information, except where the law permits this to be disclosed
  • access your health records according to the law
  • receive a culturally sensitive service
  • make a complaint

What are my responsibilities as a patient?

You are also responsible for your behavior and care.

You should try to:

  • tell staff if you have a problem
  • understand your treatment and ask questions if you don't
  • give staff accurate information about your health and your present treatment
  • tell hospital staff if your condition changes
  • follow your prescribed treatment
  • be considerate of staff and other patients and ask your visitors to do the same
  • Attend your appointment, or tell staff if you need to change an appointment time.

 

For further information, view the Australian Charter of Healthcare Rights.

If you are an aged care patient please refer to the Charter of Aged Care Rights 

Have something to tell us? We welcome all feedback from patients, family members or carers. Tell us more.