Contact Us

 In an emergency contact 000

Ballarat Base Hospital
1 Drummond Street North, Ballarat

Queen Elizabeth Centre
102 Ascot Street South, Ballarat

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Grampians Health Ballarat
PO Box 577
Ballarat VIC 3353

As your health and well-being is important to us, please do not use this form to ask medical advice, contact your GP or present to a local Emergency Department. In an emergency contact 000.

Please Note: Feedback from this form is not monitored outside of normal business hours.

As one of our patients or clients, you are the focus of our efforts. Your feedback helps us know what we are doing well and where we need to improve.

If you have any comments, compliments, suggestions or concerns about any aspect of your care, please tell the staff. You can also discuss your concerns with the manager of the ward, unit or department.

If you are not satisfied with our service, please call the Consumer Liaison team on 03 5320 4014 or use the below form. We take complaints seriously and aim to resolve them quickly and fairly.

If you remain dissatisfied with our response, you may contact the Health Complaints Commissioner (HCC). The HCC responds to complaints about health services and the handling of health information in Victoria. Their service is free, confidential and impartial. To lodge a complaint with the HCC, fill out a complaint form at www.hcc.vic.gov.au or phone 1300 582 113 between 9am and 5pm, Monday to Friday to discuss your complaint.

For NDIS Participants

The National Quality & Safeguards Commission is an independent agency established to improve the quality and safety of NDIS supports and services. Information about NQSC complaints process is available on their website: https://www.ndiscommission.gov.au/about/complaints

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