Post Acute Care (PAC) Program provides short-term, time-limited services and support for those who need extra help at home after a public hospital stay.  

What do we do?

The services and support offered are designed for individual needs.  This program aims to help people recover and return to a normal lifestyle, as soon as possible, and to avoid any unplanned return to hospital.

Who do we care for?

People being discharged from a public hospital (including emergency departments, acute and sub-acute services) with limited supports at home can be referred to PAC.  

They need to be assessed as requiring short-term, community-based help to assist them to recuperate in the community and to ensure a safe and timely discharge.

What can you expect?

Referral to the program is arranged by your hospital when you are being discharged.

Where another program was providing support prior to the hospital episode, it is expected that these services will resume on discharge from hospital. 

How does the PAC Program work?

The Care Coordinator will be notified that a client may need services.

They will:

  • See them in hospital before discharge and discuss their needs, or
  • Call them after discharge and discuss their needs.
  • Purchase the services needed through contracted providers.
  • Liaise with any community service agencies who are involved with the client’s care.
  • Monitor service and care needs by regular phone contact with the client, their family and other involved agencies.
  • Liaise with agencies that will provide longer term services, for example local councils.
  • Make referrals to other community agencies, if needed.

How can you access this service?

Referrals to this program are accepted from hospital staff or by self referral. 

Referrals are to be sent directly to Central Intake 

Central Intake 

Phone: 03 5320 3893.


Post Acute Care (PAC)


102 Ascot Street South
Ballarat VIC 3350


George Skerritt Building, Ground Floor


03 5320 4092


03 5320 3983

Have something to tell us? We welcome all feedback from patients, family members or carers. Tell us more.