SURC is short for the Symptom and Urgent Review Clinic. The SURC supports patients who are experiencing side-effects during cancer treatment. This service is provided by a specialist oncology nurse.

What do we do?

Patients (or their support person) can call and get advice/support from an experiences oncology nurse if they have concerns or are feeling unwell.

SURC was the winner of the BHS Together Awards, 2020, ‘Excellence in Person Centred Care’ and highly commended for the ‘Clinical Improvement or Innovation Award’.

Who do we care for?

Any BRICC Oncology/Haematology patients currently having cancer treatment and up to 12 weeks from their last treatment including chemotherapy, immunotherapy and targeted treatment.

What can you expect?

When you call, the SURC nurse will ask you questions about what symptoms you are experiencing as well as some general questions.

The SURC nurse will then offer one or more of the following:

  • Advice over the phone about how to manage or improve your symptoms
  • Advise you to come into the SURC for nursing and/or medical review
  • Advise you to see your GP
  • Advised to attend the Emergency Department or your local Urgent Care service
  • Referral to other Health Care Professionals if required

How can you access this service

You can contact the SURC on 0456 157 735 or email

Commonly asked questions

When is SURC available?

SURC is open 8.30am - 4.00pm Monday-Friday, excluding Public Holidays.

Where is SURC located?

SURC is located on Level 1 BRICC in the Day Oncology Unit. You can access SURC via the BRICC Sturt St entrance.

Ballarat Base Hospital - BRICC


1 Drummond Street North
Ballarat VIC 3350


Level 1 BRICC in the Day Oncology Unit. Access to SURC is via the BRICC Sturt St entrance.


0456 157 735

Opening Hours

8.30am - 4.00pm
Monday to Friday
Excluding public holidays


Have something to tell us? We welcome all feedback from patients, family members or carers. Tell us more.